MOTOR ACCIDENT INSURANCE ACT 1994 - SECT 47
Duty of insurer to cooperate with claimant
MOTOR ACCIDENT INSURANCE ACT 1994 - SECT 47
Duty of insurer to cooperate with claimant
47 Duty of insurer to cooperate with claimant
(1) The insurer must cooperate with a claimant and, in particular—
(a) must
provide the claimant with copies of reports and other documentary material in
the insurer’s possession about the circumstances of the accident or the
claimant’s medical condition or prospects of rehabilitation; and
(b) must,
at the claimant’s request, give the claimant information that is in the
insurer’s possession, or can be found out from the insured person, about the
circumstances of, or the reasons for, the accident.
(2) The insurer must—
(a) provide the claimant with copies of reports and other documentary
materials within 1 month after receiving the notice of claim under division 3
or, if the reports or materials come into the insurer’s possession later,
within 1 month after they come into the insurer’s possession; and
(b)
respond to a request under subsection (1) (b) within 1 month after receiving
it.
(3) If the claimant requires information provided by an insurer under
this section to be verified by statutory declaration, the information must be
verified by statutory declaration.
(4) If an insurer fails, without proper
reason, to comply fully with a request under this section, the insurer is
liable for costs to the claimant resulting from the failure.