Western Australian Consolidated Regulations

GAS MARKETING CODE OF CONDUCT 2004

TABLE OF PROVISIONS

   PART 1 -- Introduction  

   1.      Citation  
   2.      Commencement  
   3.      Terms used in this Code  
   4.      Status of notes  
   5.      Complying with this Code  
   6.      No contracting out of this Code

   PART 2 -- Obligations particular to responsible marketers  

   7.      Responsible marketers to ensure representatives comply with this Code  
   8.      Training marketing representatives  
   9.      Written information must be easy to understand  
   10.     Information about complaints and compliance with this Code  
   11.     Records to be kept  
   12.     Contact details of marketers

   PART 3 -- Customer contracts  

   13.     Entering into customer contracts  
   14.     Information to be given at time of entering into a customer contract

   PART 4 -- Marketing conduct  

   15.     Misleading, deceptive or unconscionable conduct  
   16.     Marketing by telephone  
   17.     Marketing at a person’s premises  
   18.     Marketing by personal contact other than at the person’s premises  
   19.     Marketing by the internet or by email  
   20.     Conduct when a person does not wish to be contacted

   PART 5 -- Miscellaneous  

   21.     Collection and use of personal information  
   22.     Dispute resolution  
   23.     Presumption of authority
           Compilation table