Western Australian Consolidated Regulations

ENERGY COORDINATION (CUSTOMER CONTRACTS) REGULATIONS 2004

TABLE OF PROVISIONS

   PART 1 -- Preliminary  

   1.      Citation  
   2.      Commencement  
   3.      Terms used in these regulations  
   4.      Status of notes  

   PART 2 -- Requirements for all customer contracts  

   5.      Format and expression  
   6.      Duration of contract  
   7.      Details of retail supplier  
   8.      Description of goods and services  
   9.      Roles of retail supplier and gas distribution operator  
   10.     Relevant codes  
   11.     Certain obligations of customer in relation to supply  
   12.     Disconnection and reconnection  
   13.     Refundable advances  
   14.     Fees and charges  
   15.     Billing  
   16.     Termination  
   17.     Amendment of contract  
   18.     Assignment  
   19.     Information  
   20.     Payment difficulties and debt recovery  
   21.     Dispute resolution  
   22.     Confidentiality  
   23.     Miscellaneous provisions  
   24.     Compliance with standards of service  
   25.     No contracting out of Code of Conduct  
   25A.    Effect of last resort supply arrangements  
   25B.    Heating value for determining charges for supply of gas  

   PART 3 -- Specific requirements for standard form contracts  

   26.     Period for which contract has effect  
   27.     Cooling-off period for door to door contracts  
   28.     Retail supplier’s obligations in relation to supply  
   29.     Customer’s obligation to pay for gas  
   30.     Termination of contract by customer  
   31.     Equipment ownership and responsibility  
   32.     Meter testing  
   33.     Access to supply address  
   34.     Customer entering supply address  
   35.     Customer leaving supply address  
   36.     Matters beyond the control of customer or retail supplier  
   37.     Refundable advances  
   38.     Supply charges  
   38A.    Provisions relating to last resort supply  

   PART 4 -- Specific requirements for non-standard contracts  

   39.     Period for which contract has effect  
   40.     Cooling-off period for non-standard contracts  
   41.     Termination of contract by customer  
   42.     Amendment of contract  
   43.     Continuation of contract after expiry  
   44.     Information relating to expiry of fixed term contract  

   PART 5 -- Standards of service  

   45.     Customer to be provided with copy of customer service charter  
   46.     Customer to be provided with copy of regulations or relevant code  
   47.     Billing data  
   48.     Debt collection  
   49.     Default listing  
   50.     Disconnection warning to include information on dispute resolution  
           Compilation table