Western Australian Consolidated Acts Western Australian Consolidated Acts (1) Within
28 days after receiving a complaint the Director must decide whether, and
to what extent —
(a) to
accept it;
(b) to
reject it; or
(c) to
refer it under section 31 or 32,
but the Director may
extend the 28 day period for a further period not exceeding 28 days
if it is for the benefit of the person who made the complaint to do so.
(2) To enable the
Director to make a decision under subsection (1) the Director may make
such inquiries as the Director considers appropriate.
(3) If there is a
delay in obtaining information requested by the Director, he or she may extend
the period within which a decision must be made under subsection (1).
(4) If the Director
decides to accept a complaint in whole or in part and if, in the
Director’s opinion, the complaint is suitable for conciliation, the
Director must without delay refer it for conciliation.
(5) The fact that
a complaint has been referred to a registration board for the reason referred
to in section 31(b) does not prevent the Director, after consultation
with the board, from accepting it and referring it for conciliation under
subsection (4).
(6) If the Director
decides to reject a complaint, the Director must notify the person who made
the complaint of the rejection.