Western Australian Consolidated Acts Western Australian Consolidated Acts The Director must
not refer a complaint for conciliation or investigate a complaint unless the
Director is satisfied that —
(a) the
user or carer, as the case may be, has taken reasonable steps to resolve the
matter with the provider; or
(b) in
the case of a user, if the complaint was made on the user’s behalf, all
reasonable steps to resolve the matter have been taken on the user’s
behalf.
[Section 30 amended by No. 37 of 2004
s. 34.]