Western Australian Consolidated Acts

HEALTH SERVICES (CONCILIATION AND REVIEW) ACT 1995

TABLE OF PROVISIONS

           Long Title

   PART 1 -- Preliminary  

   1.      Short title  
   2.      Commencement  
   3.      Terms used in this Act  
   4.      Guiding principles for the provision of health services  
   5.      Crown bound  

   PART 2 -- Administrative arrangements  

   6.      Office established  
   7.      Director  
   8.      Tenure, salary etc.  
   9.      Judicial notice of appointment and signature  
   10.     Functions and powers of Director  
   11.     Minister may give directions  
   12.     Minister to have access to information  
   13.     Financial administration  
   14.     Staff  
   15.     Consultants  
   16.     Use of other government staff etc.  
   17.     Oath of office  
   18.     Delegation  

   PART 3 -- Complaints  

           Division 1 -- Right to complain conferred  

   19.     Who may complain  
   20.     Representatives  
   21.     Representative not to be paid  
   22.     Provider may complain for user  
   23.     Complaints to public providers, referral under administrative instructions  
   24.     Time limit  
   25.     What may be included in a complaint  
   26.     Complaints that must be rejected  

           Division 2 -- Initial procedures  

   27.     How to complain  
   28.     Referral of complaint where Act inapplicable  
   29.     Withdrawal of complaint  
   30.     User must try to resolve matter  
   31.     Referral of complaint to registration board  
   32.     Referral to other bodies  
   33.     Notice of referral etc.  
   34.     Preliminary assessment by Director  
   35.     Notice to provider and others  

           Division 3 -- Conciliation  

   36.     Assignment of conciliator  
   37.     Notice of referral for conciliation  
   38.     Role of conciliator  
   39.     Representation  
   40.     Reports by conciliator  
   41.     Parties may resolve matter  
   42.     Protection of statements made  

           Division 4 -- Subsequent action  

   43.     Action to be taken by Director  
   44.     When Director may investigate complaint  
   45.     Further power to investigate  
   46.     Investigation of complaints referred to a registration board  
   47.     Conciliator must not investigate  
   48.     Purpose of investigation, and procedure  
   49.     Information may be given to registration boards  
   50.     Remedial action where complaint justified  
   51.     Provider must report on remedial action  

           Division 5 -- General  

   52.     Director’s duty to stop proceedings  
   53.     Complaint to registration board may be dealt with under this Act  
   54.     Registration board to act on complaint referred by Director  
   55.     Registration board to report as required by Director  
   56.     Reports to, and at the request of, Parliament  
   57.     Action if a House not sitting  
   58.     Saving  

   PART 4 -- Director’s powers to obtain information and entry to premises  

   59.     Restriction on powers  
   60.     Power to summons etc.  
   61.     False statements  
   62.     Failure to attend, take oath etc.  
   63.     Application for warrant to enter premises etc.  
   64.     Issue of warrant  
   65.     Execution of warrant  
   66.     Offences relating to warrants  
   67.     Information etc. that may be withheld  

   PART 5 -- General  

   68.     Register  
   69.     Protection of Director etc.  
   70.     Protection of other persons  
   71.     Confidentiality  
   72.     False statements  
   73.     Person not to be penalised because of complaining to Director  
   74.     Avoidance of doubt  
   75.     Prescribed provider must give certain information  
   76.     Prosecutions  
   77.     Regulations  
   78.     Transitional provision  
   79.     Review  
           SCHEDULE 1 -- Registration Boards  
           SCHEDULE 2 -- Tenure, salary, conditions of service, etc., of Director  
           Compilation table