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DISABILITY SERVICES ACT 1993 - SECT 30A

DISABILITY SERVICES ACT 1993 - SECT 30A

30A .         Functions of Director

        (1)         The functions of the Director under this Part are as follows —

            (a)         to deal with complaints in accordance with this Part;

            (b)         in collaboration with groups of service providers or groups of persons to whom disability services are provided or both, to review and identify the causes of complaints, and to suggest ways of removing and minimising those causes and bringing them to the notice of the public;

            (c)         to take steps to bring to the notice of people with disability and service providers details of procedures for making complaints under this Act;

            (d)         to assist service providers in developing and improving procedures for making complaints and the training of staff in handling complaints;

            (e)         with the approval of the Minister, to inquire into broader issues of the care of people with disability arising out of complaints received;

            (f)         subject to subsection (2), to cause information about the work of the Complaints Office to be published from time to time;

            (g)         to provide advice generally on any matter relating to complaints under this Act, and in particular —

                  (i)         advice to people with disability on the making of complaints; and

                  (ii)         advice to people with disability as to other avenues available for dealing with complaints; and

                  (iii)         advice about removing or minimising the causes of complaints.

        (2)         The function of the Director under subsection (1)(f) does not include the publication of information in a form that —

            (a)         discloses the identity of a person with disability involved in a complaint; or

            (b)         might enable the identity of any such person to be ascertained,

                but nothing in this subsection affects the operation of section 43B.

        [Section 30A inserted: No. 57 of 2004 s. 25; amended: No. 33 of 2010 s. 36; No. 40 of 2012 s. 11 and 24.]