SUPPORTED RESIDENTIAL SERVICES (PRIVATE PROPRIETORS) REGULATIONS 2012 - REG 28 Residential and services agreement

SUPPORTED RESIDENTIAL SERVICES (PRIVATE PROPRIETORS) REGULATIONS 2012 - REG 28

For the purposes of section 47(1) of the Act, the prescribed information about the nature of services to be provided to a resident in the written agreement between a proprietor and the resident, is—

        (a)     the name and address of the SRS;

        (b)     the name of the proprietor of the SRS and contact details of the proprietor, or day to day manager, if applicable;

        (c)     the number of beds for which the SRS is registered;

        (d)     a statement that the SRS is regulated by the Department and that services provided by the SRS must be consistent with the principles and requirements set out in the Act;

        (e)     the name of the resident;

        (f)     details identifying the resident's accommodation;

Example

Room number.

        (g)     the commencement date and duration of the residential and services agreement;

        (h)     the name and contact details of the resident's guardian or administrator or person nominated, if any;

              (i)     the items and services provided by the SRS and the current fee, charge or other amount that is or may be payable by the resident to the proprietor including—

              (i)     the frequency with which the fee, charge or other amount is payable;

              (ii)     how the fee, charge or other amount is payable;

              (iii)     the mechanisms by which residents would be informed of any changes to the provision of items or services and any changes to the fees, charges or other amounts applicable to them;

              (iv)     any terms and conditions with respect to the refund of a security deposit, a fee in advance, a reservation fee or an establishment fee;

              (v)     a statement that a resident has the right to apply to VCAT for an order if the proprietor does not refund a security deposit, establishment fee or a reservation fee in accordance with the Act;

        (j)     if a service is offered to manage residents' money, a statement about the maximum amount of money that can be managed;

        (k)     the routines observed at the SRS including, but not limited to, meal times, activities and housekeeping schedules;

        (l)     any house rules which may be applicable at the SRS;

        (m)     how personal support services are planned for the resident and reviewed at the SRS and who may be consulted in the process;

        (n)     a statement explaining that a resident may nominate a person to receive information relating to the resident's accommodation and personal support received at the SRS;

        (o)     a list of the furniture included in the room that belongs to the SRS;

        (p)     a statement explaining how the residential and services agreement may be ended including—

              (i)     if the resident wishes to leave the SRS, the period within which the resident must give notice to the SRS of his or her intention to leave;

              (ii)     that a proprietor may ask a resident to leave if the resident requires more health care or personal support than can be provided at the SRS;

        (q)     a statement explaining when a notice to vacate may be given, including—

              (i)     the grounds for which a notice to vacate may be given;

              (ii)     the periods of notice that proprietors must give in accordance with the Act;

              (iii)     that a resident has the right to apply to VCAT if they disagree with a notice to vacate;

        (r)     information about how changes to the residential and services agreement may be made, including the required period of notice to be given to the resident prior to the change taking effect;

Note

Section 48 of the Act sets out the period of notice required if the proprietor proposes to change a term of the RSA.

        (s)     the process in place to receive, resolve and advise parties of the outcome of complaints about the SRS, including that residents and their families may also make a complaint to the Department and a community visitor.