COMMERCIAL PASSENGER VEHICLE INDUSTRY REGULATIONS 2018

Table of Provisions

PART 1--PRELIMINARY

• 1 Objectives
• 2 Authorising provision
• 3 Commencement
• 4 Definitions

PART 2--SAFETY

Division 1--Discharge of safety duties

• 5 Requirement for registered booking service provider to establish and maintain a register of safety risks
• 6 Review and revision of register of safety risks

Division 2--Notifiable incidents

• 7 Notifiable incidents to be reported to the regulator

PART 3--IDENTIFICATION OF COMMERCIAL PASSENGER VEHICLES AND DRIVERS

Division 1--Identification of commercial passenger vehicles

• 8 Indication that commercial passenger vehicle is being used to provide commercial passenger vehicle service
• 9 Commercial passenger vehicle with taxi livery must comply with specified requirements when used to provide unbooked commercial passenger vehicle services

Division 2--Driver identification

• 10 Accredited driver must ensure identification is clearly visible at all times

PART 4--SPECIFICATIONS FOR COMMERCIAL PASSENGER VEHICLES

• 11 Commercial passenger vehicle specifications
• 12 Specifications—unbooked commercial passenger vehicle services
• 13 Specifications—wheelchair accessible commercial passenger vehicles
• 14 Specifications—applicable unbooked service

PART 5--CONSUMER PROTECTIONS

Division 1--Fares and charges

• 15 Definition
• 16 Fare information to be provided by booking service provider
• 17 Unbooked commercial passenger vehicle services—fare information to be displayed
• 18 Fare calculation devices unbooked commercial passenger vehicle services
• 19 Operation of fare calculation devices unbooked commercial passenger vehicle services
• 20 Examination and testing of fare calculation devices
• 21 Provision of fare estimate or fixed fare
• 22 Receipt for hiring to include required information

Division 2--Complaints

• 23 Requirement for booking service provider to have a complaints management system
• 24 Requirement for providers of unbooked commercial passenger vehicle services to investigate complaints

PART 6--OPERATIONAL REQUIREMENTS

• 25 Smoking prohibited
• 26 Assistance animals
• 27 Assistance for persons getting into and out of a commercial passenger vehicle
• 28 Passenger routes

PART 7--IDENTITY CARDS FOR AUTHORISED OFFICERS

• 29 Identity cards for authorised officers appointed by the regulator

PART 8--EXEMPTION--BOOKING SERVICE PROVIDERS

• 30 Exemption from requirement to be registered as a booking service provider

PART 8A--BOOKING SERVICES

• 30A Meaning of booking service

PART 9--RECORDS

• 31 Records to be kept by booking service providers
• 32 Records to be kept by providers of unbooked commercial passenger vehicle services
• 33 Period for which and manner in which records are to be kept
• 34 Submission of information—booking service provider
• 35 Submission of information—provider of unbooked commercial passenger vehicle service
• 36 Records to be kept of non-cash payment surcharges
• SCHEDULE 1
• SCHEDULE 2
ENDNOTES