Victorian Consolidated Legislation

Retirement Villages Act 1986 - SECT 38H

Recording and reporting requirements

38H. Recording and reporting requirements



(1) The manager of a retirement village must keep a record of all management
complaints made and resident disputes of which notice has been given in the
retirement village, including records of any outcome reached and the action,
if any, taken in relation to each complaint and dispute.

Penalty: 60 penalty units.

(2) The manager of a retirement village must, at the annual meeting of the
residents of the village, without identifying the parties to a management
complaint or resident dispute, present a report on-

   (a)  the number and nature of management complaints made or resident
        disputes of which notice has been given in the previous year; and

   (b)  the outcome of each complaint or dispute, including any action taken
        to resolve the complaint or dispute; and

   (c)  any changes made or proposed to be made to address issues arising out
        of a complaint or dispute.

Penalty: 60 penalty units. __________________