Victorian Consolidated Legislation

Introduction Agents Act 1997 - SECT 24

PART 4 INTRODUCTION AGREEMENTS

Information to be given to potential clients

24. Information to be given to potential clients



(1) Before entering into an introduction agreement with a person, an
introduction agent must give the person a clear, detailed and readily legible
written description in English of the introduction service to be provided
under the agreement.

Penalty: 200 penalty units.

(2) Without limiting subsection (1), the description must include-

   (a)  the name of the agent; and

   (b)  the type and levels of service provided by the agent; and

   (c)  the price of each level of service and the method of payment; and

   (d)  the criteria to be used for introductions (for example, whether
        preferences specified by the person will be strictly adhered to by the
        agent, or will only be used as a guide); and

   (e)  the current size of the agent 's membership database; and

   (f)  the number of males and the number of females in the agent's
        membership database on the previous 1 January or 1 July (whichever is
        the more recent); and

   (g)  the methods used to introduce clients (for example, by personal
        introduction or by circulation of membership lists); and

   (h)  the agent's refund policies (including the time within which refunds
        will be provided); and



        (i)    the agent's complaint procedures; and

   (j)  whether the person will be liable to pay an amount for ending the
        agreement early, and if so, the amount that the person will be liable
        to pay; and

   (k)  any other obligations of the person.

(3) An introduction agent must not enter into an introduction agreement with a
person unless she, he or it has obtained a written acknowledgement from the
person that the person has received the description that the agent is required
to give the person under this section.

Penalty: 200 penalty units.

(4) If an introduction agent gives a person information in writing in another
language to accompany the description required by this section, the agent must
ensure that the information is substantially consistent with the information
provided in English.

Penalty: 200 penalty units.