• Specific Year
    Any

HEALTH COMPLAINTS ACT 2016

Table of Provisions

PART 1--PRELIMINARY

PART 2--COMPLAINTS

Division 1--Making a complaint

Division 2--Procedure when a complaint is made to the Commissioner

Division 4--of Part 2 provides for the deferral of the giving of this notice in certain circumstances.

Division 4--of Part 2 provides for the deferral of the giving of a copy of a formal description of a complaint under this section in certain circumstances.

Division 4--of Part 2 provides for the deferral of the giving of this notice in certain circumstances.

Division 4--of Part 2 provides for the deferral of the giving of this notice in certain circumstances.

Division 4--of Part 2 provides for the deferral of the giving of this information in certain circumstances.

Division 3--Referral of complaints

Division 4--of Part 2 provides for the deferral of the giving of a notice under this section in certain circumstances.

Division 4--Deferral of notifications

PART 3--COMPLAINT RESOLUTION PROCESS

Division 1--Complaint resolution process

Division 2--Conciliation

PART 4--INVESTIGATIONS BY THE COMMISSIONER

Division 1--Investigations

Division 4--of Part 2 provides for the deferral of the giving of notice under this section in certain circumstances.

Division 2--Follow up investigation

PART 5--CONDUCT OF INVESTIGATIONS, INVESTIGATORY POWERS AND RELATED MATTERS

Division 1--Conduct of investigations

  • 59 Principles applying to all investigations  
  • 60 Requirements if there is no hearing  
  • 61 Requirements if there is a hearing  

Division 2--Authorised persons

Division 3--Entry and search under warrant

  • 65 Search warrants  
  • 66 Announcement before entry  
  • 67 Details of warrant to be given to occupier  
  • 68 Offence to hinder or obstruct person executing warrant  

Division 4--Powers as to production of documents and things, attendance of witnesses and obtaining evidence

PART 6--PROTECTIONS AND REPRESENTATIONS FOR PERSONS ACTING UNDER THIS ACT

  • 74 Compellability of Commissioner or member of staff  
  • 75 Protection of participants  
  • 76 Protection for people making a complaint  
  • 77 Protection against self incrimination  
  • 78 Legal professional privilege and client legal privilege  
  • 79 Representation  
  • 80 Offence to threaten etc. complainant  
  • 81 Offence to make false statements  

PART 7--STATEMENTS

Division 1--Follow up statements

Division 2--Public interest statements

PART 8--PROHIBITION OR REGULATION OF THE PROVISION OF GENERAL HEALTH SERVICES

Division 1--Interim prohibition orders

Division 2--Prohibition orders

Division 3--Review of orders and offence

PART 9--INQUIRIES

PART 10--COMPLAINT DATA REVIEW

PART 11--HEALTH COMPLAINTS COMMISSIONER

Division 1--Appointment, terms and conditions

  • 110 Health Complaints Commissioner  
  • 111 Appointment  
  • 112 Remuneration  
  • 113 Terms and conditions of appointment  
  • 114 Acting appointment  
  • 115 Vacancy and resignation  
  • 116 Removal from office  
  • 117 Validity of decisions  

Division 2--Functions and powers

Division 3--Performance of the Commissioner

Division 4--Information gathering, reports and standards

PART 12--HEALTH COMPLAINTS COMMISSIONER ADVISORY COUNCIL

PART 13--GENERAL

Division 1--Disclosure of information

Division 2--General code of conduct

Division 3--Criminal record check

  • 155 Criminal record check  

Division 4--General matters and regulations

  • 156 Method of service  
  • 156A Power to bring proceedings  
  • 157 Review of Act  
  • 158 Regulations  

PART 14--TRANSITIONAL PROVISIONS

Navigate