Funerals Act 2006 - SECT 51 Provision of procedures for dealing with complaints

Victorian Consolidated Legislation

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Funerals Act 2006 - SECT 51

Provision of procedures for dealing with complaints

51. Provision of procedures for dealing with complaints

A funeral provider must immediately provide a copy of the document setting out
the complaints handling procedure to any customer who makes a complaint to the
funeral provider. Penalty: 60 penalty units.

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