Victorian Consolidated Legislation

Funerals Act 2006 - SECT 24

Requirement to produce and provide statement of funeral costs

24. Requirement to produce and provide statement of funeral costs



(1) Before entering into any agreement for the provision of funeral goods or
funeral services, a funeral provider must provide the customer with a
statement-



   (a)  setting out an itemised list of-

   (i)  the cost of the funeral goods and funeral services selected by the
        customer; and

   (ii) service fees; and

   (iii) disbursements; or

   (b)  if the proposal is a funeral package, an itemised list of each item
        provided in the package and the total cost of the package.

Penalty: 60 penalty units.

(2) A funeral provider must ensure that each item on a statement of funeral
costs (except disbursements) corresponds with an item on the funeral goods and
services price list produced by the funeral provider.

Penalty: 60 penalty units.

(3) Subject to subsection (4), a funeral provider must ensure that a statement
of funeral costs lists disbursements separately.

Penalty: 60 penalty units.

(4) If a funeral provider does not know the cost of the disbursements at the
time of providing the statement of funeral costs, the funeral provider must-

   (a)  include on the statement a reasonable estimate of the cost of the
        disbursements; and

   (b)  provide a further written statement of the actual disbursements with
        the final invoice.

Penalty: 60 penalty units.



(5) A statement of funeral costs must-

   (a)  state that the funeral provider has a complaints handling procedure;
        and

   (b)  set out how a customer can make a complaint.

Penalty: 60 penalty units.

(6) Subsection (2) only applies in relation to a funeral goods and services
price list required to be produced on or after the commencement of section 21.

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