Victorian Consolidated Legislation

Electricity Industry Act 2000 - SECT 26

Condition relating to customer-related standards, procedures, policies and practices

26. Condition relating to customer-related standards, procedures, policies and
practices



(1) If a licence is subject to a condition of a kind referred to in section
21(u)-

   (a)  the Commission must monitor the licensee's compliance with the
        customer-related standards, procedures, policies and practices
        developed by the licensee in accordance with the condition; and

   (b)  if the Commission considers that any of the customer-related
        standards, procedures, policies and practices, or compliance by the
        licensee with any of them, disadvantages, or may disadvantage, any
        class of its customers, or all of its customers, the Commission may
        require the licensee to modify or revoke any part of the standards,
        procedures, policies or practices that causes the disadvantage or
        possible disadvantage.

(2) The Commission, in making a requirement under subsection (1)(b), must have
regard to the prices, risks and costs associated with or resulting from the
modification or revocation which is the subject of the requirement.

(3) The Commission must not make a requirement under subsection (1)(b) unless
the Commission has given the licensee an opportunity to make representations
on the matter.

(4) Section 35 of the Essential Services Commission Act 2001 applies to the
making of a requirement under subsection (1) as if it were a determination
made by the Commission under the Essential Services Commission Act 2001.



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