Victorian Consolidated Legislation

Disability Act 2006 - SECT 16

Functions of the Disability Services Commissioner

16. Functions of the Disability Services Commissioner

The functions of the Disability Services Commissioner are to-

   (a)  investigate complaints relating to disability services;

   (b)  review and identify the causes of complaints and to suggest ways of
        removing and minimising those causes;

   (c)  provide advice or inquire into matters referred by the Minister or the
        Secretary;

   (d)  conciliate where a complaint has been made in relation to a disability
        service provider;

   (e)  take steps to publish and make available in an accessible manner
        details of complaints procedures;

   (f)  maintain a record of all complaints received by the Disability
        Services Commissioner;

   (g)  publish at prescribed intervals information about complaints;

   (h)  consider ways of improving disability services complaints systems;

        (i)    provide advice to the Disability Services Board;

   (j)  refer issues to the Disability Services Board for advice;

   (k)  develop programs for persons in the handling of complaints;

   (l)  determine what action should be taken by a disability service provider
        where a complaint has been found to be justified;



   (m)  subject to the approval of the Minister, to initiate inquiries into-

   (i)  matters referred by the Disability Services Board; and

   (ii) broader issues concerning services for persons with a disability
        arising out of complaints received;

   (n)  provide education and information about complaints relating to
        disability services;

   (o)  provide training about the prevention and resolution of complaints
        relating to disability services;

   (p)  conduct research into complaints relating to disability services and
        mechanisms for resolving complaints relating to disability services;

   (q)  perform any other functions specified in this Act.