(1)  A person may make a complaint to the Director –

(a) that a council, councillor or general manager has failed to comply with requirements under this or any other Act; or

(b) that a councillor, general manager or employee of a council may have committed an offence under this Act.

(2)  A complaint must –

(a) be in writing; and

(b) identify the complainant and the person against whom the complaint is made; and

(c) give particulars of the grounds of the complaint; and

(d) be verified by statutory declaration; and

(e) be lodged with the Director.

(3)  The Director may require a complainant to give further particulars of the complaint supported by a statutory declaration.

(4)  The Director may determine the procedure for handling complaints, including –

(a) the acceptance and rejection of complaints or any parts of a complaint; and

(b) whether or not an investigation is to be held and, if so, whether to investigate the whole or part only of the complaint; and

(c) the dismissal of complaints.

(5)  Without limiting the power of the Director under subsection (4) to determine the procedure for handling complaints, the Director may dismiss a complaint at any time after receiving it if the Director considers that the complaint is frivolous or vexatious.

(6)  If the Director rejects a complaint, the Director is to notify the complainant, in writing, of the rejection and the reasons for it.