(1)  On receiving a code of conduct complaint, a general manager is to assess the complaint to determine whether it meets the requirements of section 28V .

(2)  Subsection (1) does not apply if the general manager is the complainant.

(3)  If the general manager determines that the code of conduct complaint does not meet the requirements of section 28V , he or she is to return the complaint to the complainant and notify the complainant, in writing –

(a) that the complaint does not meet the requirements of section 28V for the reasons set out in the notice; and

(b) that the complainant may lodge an amended or substituted complaint without payment of a further fee under section 28V(3)(g)  –

(i) within the period specified in section 28V for lodging a code of conduct complaint; or

(ii) if the complaint is returned to the complainant after the end of that period or less than 14 days before the end of that period, within 14 days after receiving the returned complaint.