(1)  A venue operator, casino operator or special employee must refuse to pay, or to allow payment to be made to, a person in respect of a wager made or gaming machine credits accumulated on gaming equipment if the venue operator, casino operator or special employee reasonably suspects that the gaming equipment failed to function in the manner in which it was designed and programmed to function.

(2)  A special employee who refuses to pay or to allow payment to be made to a person in the circumstances referred to in subsection (1) must inform the venue operator and the monitoring operator or casino operator, if applicable, as soon as practicable after the refusal.

(3)  In the event of a dispute over a refusal to pay in the circumstances referred to in subsection (1) , the venue operator or casino operator must, together with the monitoring operator (if applicable), resolve the dispute in accordance with procedures approved by the Commission under section 97A.