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GAMING CONTROL ACT 1993 - SECT 76ZR Claims for prize

GAMING CONTROL ACT 1993 - SECT 76ZR

Division 9 - Duties and powers in respect of prizes Claims for prize

(1)  If a claim for a prize in respect of a gaming activity is made to a licensed provider within 2 years after the day on which the prize becomes payable or claimable, the licensed provider must –
(a) as soon as reasonably practicable try to resolve the claim; and
(b) if the licensed provider is not able to resolve the claim, as soon as reasonably practicable inform the claimant by written notice given to the claimant –
(i) of the licensed provider's decision on the claim; and
(ii) that the person may, within 10 days after receiving the notice, ask the Commission to review the decision.
(2)  If the claim is not resolved to the satisfaction of the claimant, the claimant may request the Commission to review the licensed provider's decision on the claim or, if the claimant has not received a notice under subsection (1)(b) , to resolve the claim.
(3)  A request to the Commission under subsection (2)  –
(a) must be in a form approved by the Commission; and
(b) if the claimant received notice under subsection (1)(b) , must be made within 10 days after receiving the notice.
(4)  If a request is made to the Commission, the Commission may carry out investigations the Commission considers necessary to resolve matters in dispute.
(5)  The decision of the Commission on reviewing a licensed provider's decision is binding on both the licensed provider and the claimant.
(6)  In this section –
prize includes winnings.