(1)  A person may make a complaint to the Commission or the relevant licensed provider about the conduct of a gaming activity, the licensed provider or a special employee.

(2)  A complaint must –

(a) be made by written notice; and

(b) state the complainant's name and address; and

(c) give details of the complaint and the matters giving rise to the complaint.

(3)  As soon as practicable after receiving a complaint, the Commission must –

(a) inquire into the complaint; or

(b) if the Commission considers it appropriate, refer the complaint to the relevant licensed provider.

(4)  The Commission must give written notice to the complainant, in writing, of –

(a) the result of the Commission's inquiry; or

(b) the Commission's decision to refer the complaint to the licensed provider.

(5)  In conducting an inquiry, the Commission has the powers of an inspector specified in section 133 .

(6)  As soon as reasonably practicable after receiving a complaint under subsection (1) or the referral of a complaint under subsection (3)(b) , a licensed provider must investigate the complaint.

Penalty:  Fine not exceeding 60 penalty units.

(7)  Within 21 days after a complaint is received by, or referred to, the licensed provider, the provider must give written notice of the result of the inquiry to –

(a) the complainant; and

(b) if the complaint was referred to the licensed provider by the Commission, the Commission.

Penalty:  Fine not exceeding 60 penalty units.

(8)  If a complainant is aggrieved by the result of an inquiry conducted by a licensed provider, the complainant may by written notice request the Commission to investigate the complaint.

(9)  Subsections (4) and (5) apply in respect of an inquiry by the Commission on receipt of a request under subsection (8) .

(10)  A decision of the Commission under subsection (4) is binding on both the licensed provider and the complainant.