HEALTH AND COMMUNITY SERVICES COMPLAINTS ACT 2004 - SECT 76
HEALTH AND COMMUNITY SERVICES COMPLAINTS ACT 2004 - SECT 76
76—Returns by prescribed providers
(1) A designated
health or community service provider must, from time to time as determined by
the Commissioner, lodge with the Commissioner a return that sets out the
prescribed particulars concerning—
(a)
prescribed classes of complaints received by the health or community
service provider during a period determined by the Commissioner relating
to—
(i)
matters of public safety, interest or importance; and
(ii)
matters arising under the Charter; and
(b)
action taken during that period in response to, or as a result of the receipt
of, those complaints, or similar complaints received during a preceding
period.
Maximum penalty: $5 000.
(2) A return under
subsection (1) must be in a form determined by the Commissioner after
taking into account what can be done to assist with ease of collection of
information and administrative efficiencies (and different forms of return can
be developed for different classes of service providers).
(3) The Commissioner
must (to such extent as the Commissioner thinks fit) consult with relevant
persons or bodies that represent the interests of health or
community service providers or consumers about—
(a) the
health and community service providers to whom this section should apply; and
(b) the
form of any return under this section; and
(c)
protocols and principles that should apply in relation to the operation of
this section.
(3a) The Commissioner
may publish any return received under this section, or a summary of
information contained in such a return, in such manner as the Commissioner
thinks fit.
(4) In this
section—
"designated health or community service provider" means a health or
community service provider, or a health or community service provider of a
class, designated by the regulations for the purposes of this section.