HEALTH AND COMMUNITY SERVICES COMPLAINTS ACT 2004 - SECT 3
HEALTH AND COMMUNITY SERVICES COMPLAINTS ACT 2004 - SECT 3
The objects of this Act are—
(a) to
improve the quality and safety of health and community services in South
Australia through the provision of a fair and independent means for the
assessment, conciliation, investigation and resolution of complaints; and
(b) to
provide effective alternative dispute resolution mechanisms for consumers and
providers of health or community services to resolve complaints; and
(c) to
promote the development and application of principles and practices of the
highest standard in the handling of complaints concerning health or
community services; and
(d) to
provide a scheme that can be used to monitor trends in complaints concerning
health or community services; and
(e) to
identify, investigate and report on systemic issues concerning the delivery of
health or community services.