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HEALTH AND COMMUNITY SERVICES COMPLAINTS ACT 2004 - SECT 22

HEALTH AND COMMUNITY SERVICES COMPLAINTS ACT 2004 - SECT 22

22—Content of Charter

In developing or reviewing the Charter, the Commissioner may have regard to any matter considered relevant to the provision or use of health or community services and must have regard to the following principles:

            (a)         that a person should be entitled to participate effectively in decisions about his or her health, well-being and welfare;

            (b)         that a person should be entitled to take an active role in his or her health care and in decisions about the provision of health or community services to the person;

            (c)         that a person should be entitled to be provided with appropriate health or community services in a considerate way that takes into account his or her background and any requirements that are reasonably necessary to ensure that he or she receives such services;

            (d)         that both professional and non-professional providers of health and community services should be given consideration and recognition for their contribution to health care and the well-being and welfare of individuals;

            (e)         that a person should be entitled to obtain reasonable access to records concerning his or her health or other personal information relating to the person (taking into account what is appropriate and reasonable in the circumstances of a particular case), but that otherwise the confidentiality of such information should be maintained;

            (f)         that a person should be entitled to have access to procedures for dealing with complaints about the provision of health or community services;

            (g)         that a person should be entitled to be supported by a person of his or her choice when making a complaint about the provision of health or community services.