HEALTH AND COMMUNITY SERVICES COMPLAINTS ACT 2004 - SECT 22
HEALTH AND COMMUNITY SERVICES COMPLAINTS ACT 2004 - SECT 22
22—Content of Charter
In developing or reviewing the Charter, the Commissioner may have regard to
any matter considered relevant to the provision or use of health or community
services and must have regard to the following principles:
(a) that
a person should be entitled to participate effectively in decisions about his
or her health, well-being and welfare;
(b) that
a person should be entitled to take an active role in his or her health care
and in decisions about the provision of health or community services to the
person;
(c) that
a person should be entitled to be provided with appropriate health or
community services in a considerate way that takes into account his or her
background and any requirements that are reasonably necessary to ensure that
he or she receives such services;
(d) that
both professional and non-professional providers of health and
community services should be given consideration and recognition for their
contribution to health care and the well-being and welfare of individuals;
(e) that
a person should be entitled to obtain reasonable access to records concerning
his or her health or other personal information relating to the person (taking
into account what is appropriate and reasonable in the circumstances of a
particular case), but that otherwise the confidentiality of such information
should be maintained;
(f) that
a person should be entitled to have access to procedures for dealing with
complaints about the provision of health or community services;
(g) that
a person should be entitled to be supported by a person of his or her choice
when making a complaint about the provision of health or community services.