Queensland Consolidated Regulations Queensland Consolidated Regulations(1) An operator of a relevant service must--
(a) ensure a complaint about the service, whether or not it is about conduct by the operator or a driver, is recorded; and
(b) promptly investigate the complaint; and
(c) ensure action, if any, taken in response to the complaint is recorded.
(2) This section does not apply to an operator of a taxi service if a service for the administration of taxi services takes bookings for the taxi service under a service contract.