Queensland Consolidated Regulations

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TRANSPORT OPERATIONS (PASSENGER TRANSPORT) STANDARD 2000 - SECT 14

14 Customer service

(1) A driver of a relevant vehicle must be reasonably courteous to passengers and the public.

(2) A driver of a vehicle providing a general route service, other than a school service, must provide the service in accordance with the advertised schedules of the operator of the vehicle, unless prevented from doing so by an unforeseeable circumstance.

Examples of an unforeseeable circumstance--
an incident
an accident, whether or not involving the vehicle providing the public passenger service
flooding or storm damage
Example of a foreseeable circumstance--
traffic volume

(2A) A driver of a vehicle providing a relevant service that is a school service must provide the service in accordance with the timetable of the operator of the service, unless prevented from doing so by an unforeseeable circumstance.

(2B) The schedules, and services under the timetable, must be realistically achievable.

(3) If an incident happens, a driver of a relevant vehicle must tell passengers in the vehicle--

(a) the reason for the disruption or prevention of the provision of the relevant service; and
(b) the arrangements being made for the completion of the relevant service.

(4) A taxi driver must have a knowledge of common destinations and major connecting roads within the taxi service area where the driver drives the taxi.



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