Queensland Consolidated Regulations

SECURITY PROVIDERS (SECURITY OFFICER--LICENSED PREMISES--CODE OF PRACTICE) REGULATION 2008 - SCHEDULE --

This code of practice may be cited as the Security Officer--Licensed Premises--Code of Practice 2008.

The dictionary in the schedule defines particular words used in this code.

This code--

(a) sets standards of conduct for licensed security officers carrying out the functions of a security officer in or about licensed premises; and

(b) is designed to promote high standards of service, efficiency, and ethical behaviour by security officers.

This code applies to a licensed security officer carrying out the functions of a security officer in or about licensed premises.

When carrying out the functions of a security officer in or about licensed premises, the licensed security officer must--

(a) take all reasonable steps to prevent violence happening; and

(b) if practicable, use tact and diplomacy, for example, mediation, conciliatory negotiation or other conciliatory communication, as the first tool to control any conflict; and

(c) not encourage another person to commit an assault; and

(d) use moderate language when dealing with staff associated with the licensed premises or with members of the public; and

(e) not solicit or accept a bribe; and

(f) not act in a way that is discreditable to--

(i) if the security officer is an employee--the security officer's employer; or

(ii) the security provider industry; and

(g) act fairly; and

(h) not abuse the security officer's position or authority; and

(i) not consume alcohol or use illegal drugs while on duty, or be under the influence of alcohol or illegal drugs when reporting for duty; and

(j) not carry an offensive weapon; and

(k) not make any false oral or written statement in relation to acting as a security officer; and

(l) not search a person of the opposite sex to the security officer; and

(m) if the security officer has a supervisor or is not the person in charge of the licensed premises--report to, and take lawful directions from, the supervisor or person; and

(n) keep confidential any security arrangements for the licensed premises and take all reasonable steps to keep informed of any changes to the arrangements; and

(o) deal with each item seized by the security officer under any lawful policy for dealing with items seized at the public place; and

(p) be aware of--

(i) fire or other emergency management equipment at the licensed premises; and

(ii) fire or other emergency management procedures for the licensed premises; and

(iii) the procedure for informing the manager of the licensed premises during an emergency of matters relevant to the emergency; and

(iv) the procedure for alerting the Queensland Police Service, Queensland Fire and Rescue Service or Queensland Ambulance Service in an emergency; and

(q) if the duties involve the use of communications equipment, ensure that--

(i) the equipment works; and

(ii) the security officer understands how to use it.