Queensland Consolidated Regulations

PROPERTY AGENTS AND MOTOR DEALERS (RESTRICTED LETTING AGENCY PRACTICE CODE OF CONDUCT) REGULATION 2001

TABLE OF PROVISIONS

           Contents
   1.      Short title
   2.      Commencement
   3.      Code of conduct
           SCHEDULE RESTRICTED LETTING AGENCY PRACTICE CODE OF CONDUCT

           Part 1--Preliminary
           1. Title
           2. Object

   3.      Definitions
   4.      Compliance with code

           Part 2--General rules of conduct

   5.      Knowledge of Act and code
   6.      Fiduciary obligations
   7.      Honesty, fairness and professionalism
   8.      Skill, care and diligence
   9.      Agent to act in client's best interests
   10.     Agent to act in accordance with client's instructions
   11.     Agent to keep client informed of developments
   12.     Representations by employees
   13.     Fraudulent or misleading conduct
   14.     High pressure tactics, harassment or unconscionable conduct
   15.     Claiming membership or endorsement
   16.     Conflict of duty or interest
   17.     Soliciting through false or misleading advertisements or communications

           Part 3--Rules specific to restricted letting agents

           Division 1--General

   18.     Prior appointment of another agent
   19.     Advice about market rent
   20.     Finding out or verifying ownership and property description
   21.     Finding out or verifying material facts
   22.     Agent to encourage disclosure by client
   23.     Disclosure to customer that agent is the client's agent
   24.     Referral to service provider
   25.     Goods and services
   26.     Inducing breach of contract
   27.     Opportunity to obtain independent advice or representation

           Division 2--Property management

   28.     Inspection report and inventory
   29.     Inspection of lots for rent
   30.     Maintenance or repairs of lots in a building complex
   31.     Agent not to engage unlicensed person for building work
   32.     Breach of agreement or contract
   33.     Notifying customer of appointment to sell
   34.     Final inspection of lots in a building complex

           Division 3--Use, disclosure and recording of information

   35.     Confidentiality
   36.     Recording of information

           Part 4--Publicising code

   37.     Publicity about code

           Part 5--Complaint resolution

   38.     Principal licensee to have complaint handling procedure
   39.     Client to be notified of complaint and outcome
   40.     Compliance with complaint handling procedure
           Endnotes