Queensland Consolidated Regulations

PROPERTY AGENTS AND MOTOR DEALERS (MOTOR DEALING PRACTICE CODE OF CONDUCT) REGULATION 2001

TABLE OF PROVISIONS

           Contents
   1.      Short title
   2.      Commencement
   3.      Code of conduct
           SCHEDULE MOTOR DEALING PRACTICE CODE OF CONDUCT

           Part 1--Preliminary
           1. Title
           2. Object

   3.      Definitions
   4.      Compliance with code

           Part 2--General rules of conduct

   5.      Knowledge of Act and code
   6.      Fiduciary obligations
   7.      Honesty, fairness and professionalism
   8.      Skill, care and diligence
   9.      Motor dealer to act in client's best interests
   10.     Motor dealer to act in accordance with client's instructions
   11.     Motor dealer to keep client informed of developments
   12.     Motor dealer to ensure employees comply with Act and code
   13.     Representations by employees
   14.     Fraudulent or misleading conduct
   15.     High pressure tactics, harassment or unconscionable conduct
   16.     Claiming membership or endorsement
   17.     Conflict of duty or interest
   18.     Soliciting through false or misleading advertisements or communications

           Part 3--Rules specific to motor dealers

           Division 1--General

   19.     Finding out or verifying vehicle's ownership
   20.     Finding out or verifying material facts
   21.     False or misleading representations
   22.     Applications for finance or insurance
   23.     Referral to service provider
   24.     Contract to purchase used motor vehicle from someone else
   25.     Written record of undertaking

           Division 2--Consignment selling

   26.     Application of div 2
   27.     Motor dealer to open trust account
   28.     Insurance
   29.     Motor dealer's obligations in relation to client's motor vehicle
   30.     Duty to obtain maximum sale price
   31.     Notice to customer

           Division 3--Use and disclosure of information

   32.     Confidentiality

           Part 4--Publicising code

   33.     Publicity about code

           Part 5--Complaint resolution

   34.     Principal licensee to have complaint handling procedure
   35.     Client to be notified of complaint and outcome
   36.     Compliance with complaint handling procedure
           Endnotes