Queensland Consolidated Regulations Queensland Consolidated Regulations(1) If an affected customer is a small customer, the terms of the ROLR contract are the terms of the standard retail contract.
(2) However, the ROLR may also charge the customer a one-off fee, approved by QCA, to compensate the ROLR for its costs in being the retailer of last resort for the defaulting retailer.
(3) If the ROLR asks QCA to approve the fee, QCA must promptly decide whether or not to give the approval.
(4) In making the decision, QCA must consider the ROLR's incremental administration costs and other energy costs to the extent they are not included in notified prices.
Examples of other energy costs--
incremental retail operating costs for staff associated with billing
additional hedging costs relating to the load for which the ROLR becomes the financially responsible retail entity
(5) The charge may be imposed once the approval is given.
(6) The fee need not be included with any other bill to the affected customer for customer retail services.