Queensland Consolidated Regulations Queensland Consolidated Regulations(1) A retail entity is not under an obligation to provide customer retail services to premises of a customer if the customer--
(a) contravenes the Act or this regulation in relation to the supply or sale of electricity to any premises of the customer; or
(b) fails to pay an amount the customer owes the retail entity under, or otherwise breaches, any retail contract between the customer and the retail entity.
(2) If subsection (1) applies, the retail entity may ask its distribution entity to refuse to connect or reconnect any premises of the customer to the distribution entity's supply network.
(3) Also, if there is a retail contract between a customer and a retail entity for a premises of the customer, the retail entity is not under an obligation to continue to provide customer retail services to the premises if the customer--
(a) contravenes the Act or this regulation in relation to the supply or sale of electricity to the premises; or
(b) fails to pay an amount the customer owes the retail entity under, or otherwise breaches, the customer's retail contract with the retail entity for the premises; or
(c) fails to pay an amount the customer owes the retail entity under, or otherwise breaches, the customer's retail contract with the retail entity for other premises owned or occupied by the customer.
(4) If subsection (3) applies, the retail entity may ask the customer's distribution entity to disconnect the customer's premises from the distribution entity's supply network.
(5) However, the retail entity may only ask the distribution entity to disconnect if the relevant conditions under the retail contract for disconnection have been complied with.
Example of a condition--
a requirement in the retail contract for the retail entity to give notice of its intention to ask the distribution entity to disconnect under subsection (4)
(6) This section does not limit--
(a) a retail entity's right to ask the customer's distribution entity to interrupt the supply of electricity under a retail contract; or
(b) a retail entity's right or obligation to--
(i) ask the customer's distribution entity to disconnect premises, or refuse to connect or reconnect premises under a retail contract; or
(ii) refuse to provide customer retail services under a retail contract.