Queensland Consolidated Regulations Queensland Consolidated Regulations(1) A distribution entity may refuse to connect or reconnect any premises of a customer to the entity's supply network if the customer--
(a) contravenes the Act or this regulation in relation to the supply of electricity to any premises of the customer; or
(b) fails to pay a capital contribution or to make a reasonable advance payment for charges for providing customer connection services to any premises of the customer; or
(c) fails to pay an amount the customer owes the distribution entity under, or otherwise breaches, any connection contract between the customer and the distribution entity; or
(d) is a party to a retail contract with a retail entity for providing customer retail services to other premises of the customer and the retail entity asks the distribution entity to disconnect the other premises from the distribution entity's supply network because the customer--
(i) contravenes the Act or this regulation in relation to the supply or sale of electricity to the other premises; or
(ii) fails to make a reasonable advance payment for charges for providing the customer retail services; or
(iii) fails to pay an amount the customer owes the retail entity under, or otherwise breaches, the retail contract for the other premises.
(2) A distribution entity may disconnect a customer's premises from the entity's supply network if--
(a) the customer contravenes the Act or this regulation in relation to the supply of electricity to the premises; or
(b) the customer fails to pay an amount the customer owes the distribution entity under, or otherwise breaches, its connection contract with the distribution entity for the premises; or
(c) the customer is a party to a retail contract with a retail entity for providing customer retail services to the premises and the retail entity asks the distribution entity to disconnect the premises because the customer--
(i) contravenes the Act or this regulation in relation to the supply or sale of electricity to the premises; or
(ii) fails to pay an amount the customer owes the retail entity under, or otherwise breaches, the retail contract; or
(d) the connection obligation does not apply, or ceases to apply, to the distribution entity.
(3) However, the distribution entity may only disconnect if the relevant conditions under the connection contract or retail contract for disconnection have been complied with.
Example of a relevant condition--
a requirement in the customer connection contract, customer sale contract or negotiated sale and connection contract, for the distribution entity or retail entity to give notice of its intention to disconnect under subsection (2)
(4) For subsection (3), the distribution entity may, without further checking, rely on advice from the relevant retail entity that the relevant conditions for disconnection under the retail contract have been complied with.
(5) This section does not limit--
(a) a right to interrupt supply of electricity under a connection contract; or
(b) a right or obligation to disconnect premises, or refuse to connect or reconnect premises, under a connection contract.
(6) Despite subsections (1) and (2), the rights under the subsections to disconnect are subject to any relevant limitations or restrictions on, or conditions for the exercise of, disconnection rights under any relevant industry code.