WATER SUPPLY (SAFETY AND RELIABILITY) ACT 2008 - SECT 116
Content of customer service standard
WATER SUPPLY (SAFETY AND RELIABILITY) ACT 2008 - SECT 116
Content of customer service standard
116 Content of customer service standard
(1) The service provider’s customer service standard must state—
(a) a
target for the level of service to be provided for the CSS KPIs; and
(b) the
process for service connections, billing, metering, accounting, customer
consultation, complaints and dispute resolution.
(2) If the service
provider’s infrastructure contains separate schemes to which different
CSS KPIs apply, the customer service standard may include different parts for
each scheme.
(3) In this section—
"CSS KPI" , for a service provider, means only those KPIs, for the service
provider, stated in a notice about the provider’s customer service standard
given to the provider by the regulator under this section.