WATER SUPPLY (SAFETY AND RELIABILITY) ACT 2008 - SECT 115
Preparing customer service standards
WATER SUPPLY (SAFETY AND RELIABILITY) ACT 2008 - SECT 115
Preparing customer service standards
115 Preparing customer service standards
(1) The service provider must—
(a) prepare a proposed customer service
standard for the supply of its registered service; and
(b) publish the
proposed customer service standard.
(2) Any person may make submissions to
the service provider about the proposed customer service standard within the
period set by the service provider.
(3) The service provider must prepare the
final customer service standard for the supply of its registered service after
considering all submissions made to the provider about the proposed customer
service standard.
(4) The service provider must prepare the final customer
service standard under subsection (3) within 6 months after being registered
as a service provider.
Note—
For a service provider that prepared a
customer service standard before the commencement of this section, see
section 661.
