SOUTH-EAST QUEENSLAND WATER (DISTRIBUTION AND RETAIL RESTRUCTURING) ACT 2009 - SECT 99AD Customer service charter

SOUTH-EAST QUEENSLAND WATER (DISTRIBUTION AND RETAIL RESTRUCTURING) ACT 2009 - SECT 99AD

99AD Customer service charter

(1) Each SEQ service provider must make a customer service charter that—

(a) summarises its customers’ rights and obligations under the customer water and wastewater code and this part; and

(b) states the SEQ service provider’s policies about—

(i) customer hardship because of inability to pay accounts; and

(ii) the payment of accounts by instalments.

(2) The customer service charter must be written in plain English.