SOUTH-EAST QUEENSLAND WATER (DISTRIBUTION AND RETAIL RESTRUCTURING) ACT 2009 - SECT 99AC
Application of complaints standard
SOUTH-EAST QUEENSLAND WATER (DISTRIBUTION AND RETAIL RESTRUCTURING) ACT 2009 - SECT 99AC
Application of complaints standard
(1) The complaints standard applies to an SEQ service provider for the
handling of complaints by its customers.
(2) In this section—
"complaints standard" means AS ISO 10002—2006 Customer
satisfaction—Guidelines for complaints handling in organizations (ISO
10002:2004, MOD).