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SOUTH-EAST QUEENSLAND WATER (DISTRIBUTION AND RETAIL RESTRUCTURING) ACT 2009 - SECT 99AC Application of complaints standard

SOUTH-EAST QUEENSLAND WATER (DISTRIBUTION AND RETAIL RESTRUCTURING) ACT 2009 - SECT 99AC

Application of complaints standard

99AC Application of complaints standard

(1) The complaints standard applies to an SEQ service provider for the handling of complaints by its customers.
(2) In this section—


"complaints standard" means AS ISO 10002—2006 Customer satisfaction—Guidelines for complaints handling in organizations (ISO 10002:2004, MOD).