(1) This section applies to a complaint that involves both of the following—
(a) a consumer dispute;
(b) an issue of unsatisfactory professional conduct
or professional misconduct by an Australian legal practitioner or of
misconduct by a law practice employee in relation to the relevant practice.
(2) The commissioner may—
(a) suggest to the complainant and the respondent
that they enter into a process of mediation; and
(b) refer the matter to the
relevant regulatory authority to see if the authority may help in the
mediation or otherwise in the resolution of the complaint.
(3) The complaint
must continue to be dealt with under this chapter after or during the
mediation or attempt at mediation.
