Mediation of complaint involving consumer dispute solely
441 Mediation of complaint involving consumer dispute solely
(1) This section applies to a complaint that involves a consumer dispute.
(2)
The commissioner may—
(a) suggest to the complainant and the respondent that
they enter into a process of mediation; and
(b) refer the matter to the
relevant regulatory authority to see if the authority may help in the
mediation or otherwise in the resolution of the complaint.
(3) The
commissioner is then not required to take further action on the complaint.
