Queensland Consolidated Acts Queensland Consolidated Acts(1) This section applies if--
(a) a registrant's board receives a complaint about the registrant from an entity, other than a user of a service provided by the registrant or an entity acting on behalf of the user; or
(b) a complaint about a registrant is referred to the registrant's board by the commission under the Health Quality and Complaints Commission Act 2006; or
(c) a registrant's board receives a complaint about the registrant and--
(i) the complaint is about a matter that happened before 1 July 1991; and
(ii) the complainant was aware of the matter before 1 July 1991.
(2) After considering the complaint, the board must decide to do 1 of the following--
(a) under the immediate suspension part, to suspend, or impose conditions on, the registrant's registration;
(b) investigate the complaint under the investigation part;
(c) start disciplinary proceedings under the disciplinary proceedings part;
(d) deal with it under the impairment part;
(e) deal with the complaint under the inspection part or the health practitioner registration Act under which the board is established and, if appropriate, start proceedings to prosecute the registrant under this Act or the health practitioner registration Act;
(f) refer the complaint to another entity that has the function or power under an Act of the State, the Commonwealth or another State to deal with the matter;
(g) reject the complaint under section 54.
(3) If the board decides to act under subsection (2)(c), the board must refer the disciplinary matter the subject of the complaint under section 126 for hearing by the tribunal if the board reasonably believes the complaint may provide a ground for suspending or cancelling the registrant's registration.
(4) Also, the board may deal with the complaint under the impairment part only if the board reasonably believes the complaint does not provide a ground for suspending or cancelling the registrant's registration.
(5) If the board takes action about a complaint under subsection (2)(a), (b), (c), (d) or (e), the board may decide to also refer the complaint to another entity under subsection (2)(f).
(6) As soon as practicable after receiving a complaint under this section, other than a complaint referred to the board by the commission, the board must give a copy of the complaint to the commission.