Queensland Consolidated Acts

ENERGY OMBUDSMAN ACT 2006

TABLE OF PROVISIONS

           Long Title

           Contents

           Part 1--Preliminary

           Division 1--Introduction

   1.      Short title
   2.      Commencement
   3.      Main purpose of Act

           Division 2--Interpretation

   4.      Dictionary
   5.      What is an energy Act
   6.      Who is a small customer
   7.      What is an energy entity
   8.      What is an energy entity function
   9.      References to functions

           Part 2--The energy ombudsman

   10.     Establishment
   11.     Functions
   12.     General restrictions on functions
   13.     Exclusion of disputes relating to community ambulance cover levy
   14.     Obligations in performing functions
   15.     General powers
   16.     Energy ombudsman not subject to direction
   17.     Consultation with advisory council

           Part 3--Dispute referrals

   18.     Disputes that may be referred to energy ombudsman
   19.     Restrictions on disputes that can be referred
   20.     Discretion to accept particular referrals made out-of-time
   21.     Ways of making dispute referral
   22.     Refusal to investigate dispute referral
   23.     Notice of referral not properly made or of refusal to investigate
   24.     Preliminary inquiry
   25.     Withdrawal of dispute referral

           Part 4--Investigations

   26.     Notice of investigation
   27.     When investigation starts
   28.     Investigation procedure
   29.     Power to require particular documents or information from relevant entity
   30.     Custody of documents given to energy ombudsman
   31.     Restriction on disclosing energy entity's confidential information
   32.     Interim orders
   33.     Proceedings after investigation starts

           Part 5--Action following investigation

           Division 1--Resolving dispute

   34.     Decision
   35.     Final orders that may be made
   36.     Criteria for making final order
   37.     Restrictions on final orders
   38.     Notice of decision
   39.     Restriction on including confidential information in decision notice

           Division 2--Acceptance of final order by non-entity party

   40.     Election to accept or not to accept
   41.     Effect of accepted order

           Division 3--Enforcement of final orders

   42.     How final order for an amount may be enforced
   43.     Non-entity party's duty to allow relevant entity to comply with particular accepted orders
   44.     Inquiry and directions about failure to comply with duty
   45.     Failure of non-entity party to comply with compliance directions
   45.     Failure by relevant entity to comply with accepted order or compliance directions

           Division 4--Miscellaneous provision

   47.     Dismissal or non-acceptance does not affect other proceedings

           Part 6--Advisory council

   48.     Establishment
   49.     Functions
   50.     Appointment

           Part 7--Particular provisions about the energy ombudsman

   51.     Appointment
   52.     Term of appointment
   53.     Remuneration and conditions
   54.     Restriction on outside employment
   55.     Resignation
   56.     Acting energy ombudsman
   57.     Termination of appointment
   58.     Preservation of rights

           Part 8--Administration

           Division 1--Energy ombudsman office

   59.     Office of the Energy Ombudsman
   60.     Control of office
   61.     Officers
   62.     Officers not subject to outside direction
   63.     Alternative staffing arrangements

           Division 2--Funding of energy ombudsman office
           Subdivision 1--Membership fees

   64.     Scheme membership
   65.     Annual fees
   66.     When membership fee is payable
   67.     Amount of membership fee
   68.     When user-pays fee is payable
   69.     Working out user-pays fee
   70.     Supplementary fees
           Subdivision 2--Late payments
   71.     Unpaid fee interest
   72.     Energy ombudsman may remit unpaid fee interest
   73.     Recovery of unpaid amounts

           Division 3--Other matters

   74.     Annual budgets
   75.     Budget guidelines
   76.     Delegation
   77.     Annual report
   78.     Reports and observations on energy ombudsman's initiative
   79.     Privacy
   80.     Disclosure of particular information
   81.     Protection from liability
   82.     Approved forms
   83.     Regulation-making power

           Part 9--Transitional provisions

           Division 1--Preliminary

   84.     Definitions for pt 9

           Division 2--Transitional provisions for funding and first budget

   85.     User-pays fees for changeover quarters
   86.     Reference to previous fees for working out user-pays fee under this Act
   87.     Budget for first financial year

           Division 3--Existing disputes under energy Act

   88.     Application of div 3
   89.     Referral becomes a dispute referral
   90.     Documents and information given for energy Act referral
           SCHEDULE -- DICTIONARY
           Endnotes