BUILDING ACT 1975 - SECT 192 QBCC may recommend mediation to resolve complaint

BUILDING ACT 1975 - SECT 192

192 QBCC may recommend mediation to resolve complaint

(1) If QBCC considers a complaint about a building certifier is capable of resolution by mediation, QBCC must give the complainant and the building certifier a notice stating—

(a) that QBCC considers the complaint is capable of resolution by mediation; and

(b) attendance at, and participation in, mediation is voluntary; and

(c) that either party may withdraw from the mediation at any time; and

(d) when the mediation ends; and

(e) the effect of giving QBCC a certificate about the mediation.

(2) QBCC may recommend the complainant and the building certifier enter into a process of mediation to resolve the complaint as soon as practicable and before QBCC investigates the complaint.