Northern Territory Consolidated Acts Northern Territory Consolidated Acts(1) A person may make a complaint regarding the conduct or operations of a licensee.
(2) A complaint is to be:
(a) in a written form approved by the authority and is to set out the grounds on which the complaint is made and the facts relied on by the person to constitute the grounds;
(b) signed by the person making it; and
(c) lodged with the Director.
(3) If a complaint is lodged with the Director, the Director must:
(a) inform the licensee of the complaint within 48 hours after receiving it and give the licensee sufficient opportunity to provide a written reply to the complaint;
(b) investigate the substance of the complaint as he or she thinks fit; and
(c) forward the complaint, the reply from the licensee, if any, and a report on his or her investigation to the authority.