Northern Territory Consolidated Acts Northern Territory Consolidated Acts53C. Consideration and decision of licensing authority
(1) The licensing authority must consider each complaint received under section 53A, taking into account the written reply of the licensee (if any) and any other matter he or she considers relevant.
(2) The licensing authority must consider each complaint in a manner that is fair and expeditious and gives proper consideration to the issues.
(3) For subsection (2), the licensing authority -
(a) may conduct the investigations regarding the complaint he or she thinks appropriate; and
(b) may require or, if requested to do so by the security provider, must permit the security provider to appear before it to make submissions or answer questions regarding the complaint.