Northern Territory Consolidated Acts Northern Territory Consolidated Acts48. Complaints
(2) A person may make a complaint regarding any matter arising out of the conduct of the business at licensed premises or the conduct of a licensee in relation to the business of a licensee, or that a licensee is not a fit and proper person to hold a licence.
(3) A complaint under this section shall:
(a) be in writing;
(b) be signed by the person by whom the complaint was made; and
(c) be lodged with the Director.
(6) Where a complaint is lodged with the Director under this section, he or she must, as soon as is reasonably practicable:
(a) inform the licensee of the substance of the complaint and give the licensee an opportunity to comment in writing on the substance of the complaint;
(b) conduct the investigations of the substance of the complaint as he or she considers appropriate; and
(c) forward the comments (if any) he or she receives pursuant to paragraph (a) and the results of his or her investigations under paragraph (b) to the Commission.