Northern Territory Consolidated Acts

HEALTH AND COMMUNITY SERVICES COMPLAINTS ACT - SECT 3

The objectives of this Act are:

        (a)     to establish a health and community services complaints system that:

            (i)     provides an independent, just, fair and accessible mechanism for resolving complaints between users and providers of health services and community services; and

            (ii)     encourages and assists users and providers to resolve complaints directly with each other; and

            (iii)     leads to improvements in health services and community services and enables users and providers to contribute to the review and improvement of health services and community services; and

            (iv)     promotes the rights of users of health services and community services; and

            (v)     encourages an awareness of the rights and responsibilities of users and providers of health services and community services; and

        (b)     to set out the powers and functions of the Commissioner; and

        (c)     to develop the Code of Health and Community Rights and Responsibilities.