New South Wales Consolidated Regulations

WATER INDUSTRY COMPETITION (GENERAL) REGULATION 2008 - REG 30

30 Approved ombudsman scheme: section 49 (1) (b)

(1) The following classes of disputes and complaints are prescribed as disputes and complaints in relation to which an ombudsman scheme may be approved:

(a) disputes and complaints in relation to the marketing of water supplies or sewerage services,

(b) disputes and complaints arising in connection with water supply contracts and sewerage service contracts,

(c) disputes and complaints in relation to the transfer of water supplies or sewerage services.

(2) The ombudsman appointed under an approved ombudsman scheme:

(a) must cause copies of all public reports issued by the ombudsman to be given to the Minister, and

(b) must cause notice to be given to the Minister of changes in the policies and procedures to be adopted in connection with the scheme.

(3) Without limiting subclause (2), the Minister may from time to time require the ombudsman appointed under an approved ombudsman scheme to provide the Minister with reports on the operation of the scheme, including:

(a) particulars as to the extent to which the scheme is meeting the objectives referred to in section 49 (2) of the Act, and

(b) particulars as to the extent to which the scheme has met relevant best practice benchmarks, and

(c) particulars as to the extent to which licensees or specified licensees and other persons bound by the scheme have complied with their obligations under the scheme.