New South Wales Consolidated Regulations

WATER INDUSTRY COMPETITION (GENERAL) REGULATION 2008 - REG 25

25 Establishment of water industry code of conduct

(1) The Minister may, by order published in the Gazette, establish a code of conduct in relation to the respective responsibilities of licensed network operators, licensed retail suppliers and public water utilities.

(2) The water industry code of conduct may make provision with respect to such matters concerning the responsibilities referred to in subclause (1) as the Minister considers appropriate.

(3) Without limiting subclause (2), the water industry code of conduct may make provision with respect to the following matters:

(a) responsibility for water quality,

(b) liability in the event of the unavailability of water,

(c) liability in the event of infrastructure failure,

(d) fees and charges payable in respect of the use of infrastructure,

(e) responsibility for handling customer complaints.

(4) A licensed network operator, licensed retail supplier or public water utility must not contravene the water industry code of conduct.

Maximum penalty: 200 penalty units (in the case of a corporation) or 50 penalty units (in any other case).