New South Wales Consolidated Regulations New South Wales Consolidated Regulations(Clause 5)
In this Schedule:
"class 1" registered community housing provider means a community housing
provider that is registered under Part 9A of the Act as a growth provider.
"class 2" registered community housing provider means a community housing
provider that is registered under Part 9A of the Act as a housing provider.
"class 3" registered community housing provider means a community housing
provider that is registered under Part 9A of the Act as a housing manager.
"class 4" registered community housing provider means a community housing
provider that is registered under Part 9A of the Act as a small housing
manager.
The object of this Part is to ensure that residents and applicants are treated fairly by community housing providers.
A registered community housing provider must ensure that it uses fair and transparent processes to determine eligibility for community housing, the allocation of community housing properties, rent and tenure and in terminating leases.
A registered community housing provider must ensure that it maintains a level of resident satisfaction with the overall quality of its services that is, in the opinion of the Registrar, satisfactory.
The object of this Part is to ensure that community housing services contribute to sustainable tenancies and communities.
A registered community housing provider must develop and maintain arrangements that are adequate, in the opinion of the Registrar, to ensure residents with support needs receive appropriate support and, if relevant, are able to maintain their tenancies.
A registered community housing provider must contribute to initiatives that promote the benefits of community housing and support the local community in areas where the community housing provider has a significant presence.
The object of this Part is to ensure that community housing providers engage in strategic asset management to meet residents’ housing needs and preferences at present and in the future.
A class 1, 2 or 3 registered community housing provider must undertake asset management planning, that is satisfactory in the opinion of the Registrar, to ensure suitable properties are available at the present time and in the future.
A registered community housing provider must ensure that its community housing properties are well maintained.
A class 1 or 2 registered community housing provider must ensure that it maintains a level of resident satisfaction with the condition and maintenance of the property that is, in the opinion of the Registrar, satisfactory.
The object of this Part is to ensure that community housing providers have sound governance that supports confidence in the community housing industry.
A registered community housing provider must have a governing body that, in the opinion of the Registrar, is effective and has a range of expertise that is sufficient for the scale and scope of the community housing provided.
A class 1, 2 or 3 registered community housing provider must ensure that its operations are subject to such arrangements, controls and decision-making processes as are satisfactory in the opinion of the Registrar.
A registered community housing provider must comply with such legal and regulatory requirements, professional standards and guidelines as are, in the opinion of the Registrar, relevant to its operations.
A class 1, 2 or 3 registered community housing provider must undertake planning that, in the opinion of the Registrar, adequately identifies the priorities and resources necessary to sustain the long-term delivery of community housing.
The object of this Part is to ensure that community housing providers maintain high standards of probity.
A registered community housing provider must:
(a) have systems in place that are designed to prevent, monitor, report on, and respond to, instances of fraud, corruption and criminal conduct of a similar kind, and
(b) ensure that there are no serious or repeated instances of fraud, corruption or criminal conduct of a similar kind in connection with its operations.
A registered community housing provider must have a code of conduct designed to ensure it maintains high standards of probity. The provider must ensure that there are no serious or repeated breaches of the code.
A registered community housing provider must notify the Registrar, in a timely manner, of any incident relating to its operations that damages, or may damage, the reputation of the community housing sector.
The object of this Part is to ensure the protection of government investment in community housing.
A registered community housing provider must be solvent and:
(a) in the case of a class 1 or 2 registered community housing provider-must have an appropriate capital structure and be financially viable for the foreseeable future, and
(b) in the case of a class 3 or 4 registered community housing provider-must be financially viable for the immediate future.
A class 1 or 2 registered community housing provider must undertake coherent and robust business planning that takes into consideration asset management information, loan agreements and any other relevant financial information.
A class 1 or 2 registered community housing provider must undertake risk management planning that includes implementing controls for minimising the risk of government investment losses.
The object of this Part is to ensure that community housing providers deliver community housing services with government assistance in an efficient and competitive manner.
A registered community housing provider must efficiently utilise its community housing properties and any funding it receives.
A class 1, 2 or 3 registered community housing provider must demonstrate that the costs of the management of its community housing properties are, in the opinion of the Registrar, competitive.
The objects of this Part are:
(a) to ensure timely and on budget completion of community housing developments, and
(b) to ensure community housing projects deliver appropriate and affordable housing.
A class 1 or 2 registered community housing provider must undertake community housing development project planning that is appropriate to the scale of projects undertaken and that demonstrates that projects will meet relevant statutory requirements and policy guidelines.
A class 1 registered community housing provider must leverage its assets at a rate that, in the opinion of the Registrar, delivers sustainable and optimal growth.