New South Wales Consolidated Regulations

GAS SUPPLY (NATURAL GAS RETAIL COMPETITION) REGULATION 2001 - REG 59

59 Review of decisions by supplier

(1) On receiving an application by a small retail customer for a review of a decision for which a review may be sought under section 33E of the Act, the supplier must review its decision and make a determination under this clause.

(2) After reviewing its decision, the supplier:

(a) may determine that the decision is to stand, or

(b) may vary or revoke the decision.

(3) As soon as practicable after it makes its decision, the supplier must give written notice to the small retail customer:

(a) of its determination, together with its reasons for the determination, and

(b) if the determination is to vary the decision, of the manner in which the decision is to be varied, and

(c) of the rights available to the customer under the Act and this Regulation.

(4) A supplier that fails to give such a notice within 14 days after the application is made is taken to have determined:

(a) that its decision is to stand (in the case of a complaint against a decision),

(b) that no action is to be taken (in the case of any other complaint).