New South Wales Consolidated Regulations

GAS SUPPLY (NATURAL GAS RETAIL COMPETITION) REGULATION 2001 - REG 52

52 Variation of guaranteed customer service standards

(1) At the request of a supplier, the Minister may, subject to this Division, vary the guaranteed customer service standards:

(a) in relation to all customer supply contracts issued by the supplier to which the standards apply, or

(b) in relation to a specified class of customer supply contracts issued by the supplier to which the standards apply, or

(c) in relation to all customer supply contracts issued by the supplier to which the standards apply other than a specified class of customer supply contract issued by the supplier.

(2) If a guaranteed customer service standard is varied, the customer contracts concerned must be amended so as to accord with the variation.

(3) Within 3 months after it amends the customer supply contracts concerned so as to accord with a variation under this clause, a supplier must cause notice of the text of those standards, as varied, to be given to each customer.